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FAQ

Shipping and Payment FAQ

Shipping and Payment FAQ

What shipping method does fidgetspinnertoyshop use?

Where can we deliver the package to?

We offer Free Worldwide shipping.

Countries not shipped to include: South Sudan, Palestine.

For all unregistered Air mail (HongKong post,China post,Singapore post),it will take 9-25 Business Days.

What is the shipping cost?

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

About customs tax

Taxes may apply for imported goods/services and is regulated by the country law. Fidgetspinnertoyshop is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

What shipping methods are offered, and what are the respective shipping times?

We have 3 different shipping methods: Free Shipping, Via registered Air Mail,DHL,UPS and Fedex express Shipping.

In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and China Warehouses).

Shipping from Chinese Warehouse
Shipping Type Country or Region Estimated Shipping Time
Unregistered Air Mail & Registered Air Mail United States 10-30 Business Days
Russia & Ukraine 10-40 Business Days
United Kingdom, Ireland, Germany, France, Italy, Netherlands, Belgium, Austria, Switzerland, Spain & Portugal 10-30 Business Days
Canada, Australia & New Zealand 15-30 Business Days
Belarus, Estonia, Latvia, Lithuania & Moldova 15-35 Business Days
Japan & Korea 15-30 Business Days
Brazil, Argentina, Uruguay & Peru 15-40 Business Days
Norway, Sweden, Finland, Iceland & Denmark 15-30 Business Days
Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Saudi Arabia, United Arab Emirates & Yemen 15-40 Business Days

Fidgetspinnertoyshop Can Ship To PO Box and APO Addresses

Can you ship to a PO Box?Can you ship to a APO address?

We strongly recommend that you provide a physical address to facilitate order delivery.

If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.

We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.

What Countries Does fidgetspinnertoyshop Deliver to?

We can deliver orders to most countries in the world. Goods are sent from China by courier, and delivered direct to your door (home or company address).

If your item is delivered missing some of its parts

If a key part of your product is missing on delivery, here is how we can solve the problem for you:

  1. Contact us first, with your order number and product code; we will help to clarify what part is missing.
  2. For major, expensive and integral product parts we may need to follow it up as a "lost/stolen in delivery"
  3. If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

Payment Methods Accepted

Fidgetspinnertoyshop primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).

What is Paypal?

Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. Fidgetspinnertoyshop staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.